SHIPPING POLICY

We proudly provide free worldwide shipping for every order placed through our online eyewear shop. There is no minimum purchase requirement to qualify, no regional shipping surcharges, no tiered delivery program, and no subscription requirement. Whether you buy a single base frame, magnetic top frames, prescription glasses, or a full set, standard delivery to your address comes with zero shipping cost. This offer applies to all countries we ship to and is a core benefit we provide to our global customers.

After your payment is confirmed and verified, your order enters our processing workflow. For non-prescription eyewear, our warehouse team picks your frame items, inspects each product for quality, carefully packages the eyewear and generates a shipping label. Prescription orders require additional production time for lens fabrication before packaging. Standard processing time takes between 3 to 7 business days, excluding weekends and official public holidays. During large seasonal sales, new frame collection launches, and holiday periods, higher order volume may extend processing times slightly. We appreciate your patience during these busy periods.

Once your package is handed over to our shipping carrier, estimated delivery time ranges from 6 to 15 business days, depending on your destination country and local postal service performance. These timelines are estimates only and are not guaranteed delivery dates. International shipments may face delays from customs inspection holds, carrier backlogs, severe weather events, local postal slowdowns, or other logistical issues outside our control. We cannot guarantee delivery by a specific date for cross-border eyewear shipments.

When your package ships, we send a shipping confirmation email to the address provided at checkout. This email contains your tracking number plus a link to monitor your package transit progress. Please note tracking information may not appear immediately after dispatch; carriers can require 24 to 48 hours to scan and register the package into their tracking system. Tracking updates may also have gaps as packages move between international sorting facilities.

You are responsible for entering a complete and accurate shipping address at checkout. Double-check street names, apartment or unit numbers, postal codes, and recipient name before submitting your purchase. If a package cannot be delivered due to invalid address information entered by you, or if the package is returned to us as undeliverable, you will cover any extra reshipping fees. We are not liable for lost or misdelivered packages caused by incorrect address details provided during checkout.

International packages may go through customs clearance procedures within the destination country. Import duties, taxes, brokerage fees, or administrative charges may be assessed by your local customs authority once your eyewear package arrives. These fees are separate from our shipping service and are not included in the product price paid at checkout. We cannot predict or control the amount of these local charges, and they must be paid by the recipient, either at delivery or invoiced by your local postal service. We also are not responsible for delays created by customs inspection holds.

If your tracking shows your package marked delivered but you have not physically received it, complete a few simple checks before contacting our support team. Check with neighbors, building management, front desk staff, and your local post office. Carriers sometimes mark packages delivered before physical drop-off or leave parcels in secure hidden spots. After checking thoroughly and still unable to find your package, contact customer service and we will open an investigation with the shipping carrier.

Address changes, order cancellations, and shipping modifications can only be completed while your order remains in pre-shipment processing. Once the package is scanned into the carrier system, we cannot redirect, intercept, or adjust the delivery address. For prescription orders, once lens production has begun, cancellation may not be possible. Carefully review all checkout information to avoid needing post-purchase changes.

We reserve the right to switch shipping carriers based on availability, cost efficiency, and delivery reliability for different global regions. We may also pause shipping to specific countries or locations if logistics services become unreliable, restricted, or prohibited under local regulations. If we cannot ship to your location after you submit an order, we notify you quickly and cancel your order to issue a full refund.

This shipping policy may receive updates periodically as our fulfillment operations, carrier partnerships, and shipping regulations change. The policy version active on the day you place your order applies to your transaction. We recommend reviewing this shipping policy before checkout so you fully understand processing timelines and international delivery terms.